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Enterprise Transformation - Enterprise Service ManagementUnlock productivity with better workflows and smarter insights

Enterprise Service Management (ESM) provides a single platform to monitor, track, and handle workflows across multiple departments. Applying this centralized, service-oriented approach for internal operations will speed decision-making and increase both productivity and user satisfaction. itsoli supports top ESM vendors such as ServiceNow, BMC Remedy, Cherwell, and more.
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Streamline
processes and manage services across departments

Whether HR, IT, finance or legal, you should get quick insight into any department: Who is responsible for what? Are requests being completed on time? Where do we allocate resources next quarter?

If you don’t have proper tracking processes or holistic reporting, you’re compromising organizational efficiency. Worse, instead of creating continual improvement, you’re stuck in a perpetually reactive mode.

itsoli views technology with a business lens, so you get a single portal that boosts efficiency between all departments. We design, implement and administer the solutions that help you leverage the full potential of ESM.

itsoli’s approach to ESM

Proven to advance your business priorities. See the steps we take to design and implement your ESM solution.

Assesment

Focus on business alignment to ensure that the framework meets all business requirements.

Extend Functionality

Incorporate existing IT applications and tools into integrations so you get the most out of your investments.

Engage Employees

Identify the most applicable platform and tailor it to provide ease of use for your users.

Service Automation

Create the right balance of process integration and human intervention to design efficient processes that save time and improve efficiency.

See Frameworks We Support

Implement Roadmaps

Ensure accuracy of delivery and proper coordination of customer resources and stakeholders.

Continual Service Improvement

Organizations operate in a dynamic environment- from culture and business priorities, to processes and technology. We help you continually adapt to changes and identify opportunities for improvement.

How an ESM platform boosts productivity across the entire enterprise

Improve Efficiency & Operational Effectiveness
  • Ensure timely responses with automation and alerting
  • Get increased visibility into performance
  • Self-service capabilities provide access, communication and resolution efficiencies
Increase Control & Governance
  • Common service model design and delivery
  • Enhanced insights into “who did what when”
  • Reporting and metrics can identify problem areas
Increase Collaboration Within & Across Business Functions
  • IT and business units work collaboratively to drive value for the business
  • Improve the direct value of IT to the business
  • Ensure no single point of failure joining multiple task owners with systematic escalation paths
Reduce Costs & Workload
  • Automated processes reduce user involvement
  • Cost savings from business-function application rationalization
  • Reduce help desk and delivery workload with self-service features

Technologies we support

This leading enterprise platform reduces complexity and increases productivity. Transform old, manual ways of working into modern digital workflows so employees and customers get what they need.

itsoli ensures you get the best results from ServiceNow

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Strategy

Enterprise Service Architecture
Business Process Assessment
Service Performance Evaluation
Business Value Alignment
Technology/Tools Integration
Strategic Planning

Engage
Implementation

Process Design & Automation
Enterprise Architecture
Rapid Prototyping
Tools Implementation
Systems Migration

Serve
Accelerators

Tools Administration
Operational Management
Continual Service Improvement
Center of Excellence

Frameworks we support

Service Automation

Self-help, Virtual Agent

Empower employees to easily access information to resolve their issues quickly and be more productive. Provide an inviting experience to encourage use and significantly reduce the time and cost of traditional service request interactions.

Robotic Process Automation

Automate human-based activities individual with minimal programming to reduce overall processing time and enable users to devote more time to higher-value work.

AI/ML

Harness the power of technology to automate process decision making to free up valuable human resources and gain learnings from data to increase accuracy and improve task level performance.

Customer Experience

Service Portal

Create a seamless UI experience for all interactions with your company and its resources to improve process accuracy and employee satisfaction.

Service Catalog

Deliver users internal products and services through a user‑friendly storefront for faster request fulfillment and greater demand management insights.

Process Orchestration

Automate IT and business processes for operations management to reduce tasks, increase service agility, and accelerate processes.

Workflow Automation

Automate the interaction of activities between people and systems to remove bottlenecks and accelerate tasks and outcomes.

See our ESM expertise in action

ServiceNow Service Request Development and Upgrades

Make Work More Efficient
to Improve Business Outcomes

Let’s Talk
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Sunnyvale, CA 94085

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  • Strategy
  • Overview
  • Enterprise Architecture & Strategy
  • Maturity Assesments
  • Roadmaps
  • Governance
  • Transformation
  • Human Capital Management
  • Enterprise Resource Planning
  • Enterprise Service Management
  • PMO Services
  • Data & Analytics
  • Life Sciences
  • Technology Services
  • Integration & API Services
  • Cloud Application Solutions
  • Professional Services
  • Managed IT Services
  • Application Maintenance & Support
  • Why itsoli?
  • Customer Stories
  • Company
  • Careers
  • Contact

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