itsoli supports you by:
- Formulating right support model for the client based on their needs
- Enabling smooth transition of application maintenance using itsoli's AMS methodology
- Providing high visibility of AMS operations and key metrics
- Supporting improvements and enhancements to applications and AMS operations
- Delivering high levels of service SLAs
- Delivering cost effective AMS models for business continuity
itsoli ensures optimal performance and extended lifetime of your software solutions for increased business efficiency
Our Application Maintenance & Support (AMS) Services offer constant support and ongoing advice to ensure your applications are running smoothly and performing optimally.
Our AMS services help in maintaining error free system functions, user support, enhancement of existing functionalities, and addressing changing service needs.
Our support professionals strategize for stable performance of your implementation including identification of opportunity areas, fine-tuning the system for processing, and adding custom features which are aligned specifically with your business objectives.
Our maintenance and support outsourcing options comprise great flexibility to accommodate your requirements and budget. We provide customer tailored contracts to deliver the services you need when you need them, supporting your changing support landscape.
Services we offer
Proactive monitoring of various aspects of your implementation – application response times, latency issues, API response times, job execution times etc., and advice on recommended course of action.
Ongoing administration of your implementation in the areas of user/role administration, data management and cleanup, adding objects and attributes etc. to support your growing business needs.
- Corrective Maintenance – Defect fixing and resolution by identifying workarounds to quickly address issues in your implementation and minimize interruption. Fix defects to permanently address the issue.
- Adaptive Maintenance – Modifications and updates to accommodate operating system, hardware, and/or platform changes to ensure application compatibility.
- Preventive Maintenance – Facilitates update and release management to ensure your application stays up-to-date with the latest technology.
Be current with the features and capabilities offered in the latest releases of the application, vendor recommended best practices and guidelines, and offer improvement plans to maximize business benefit. Focus on improving application functionality, usability and performance by refining, deleting, or adding new features.
We map out your customization needs and required maintenance tasks so that you can continually gain momentum in your business. This results in deriving higher returns throughout your application lifecycle. Our services contribute towards adding desired speed and confidence towards attaining your business objectives.